Frequently Asked Questions
Everything you need to know about the Hohem iSteady MT3 Pro Kit.
What devices are compatible with the Hohem iSteady MT3 Pro Kit?
The MT3 Pro is a versatile 4-in-1 stabilizer compatible with mirrorless cameras, smartphones, action cameras, and compact cameras. It supports a maximum payload of up to 1.2kg (2.6 lbs).
How long does the battery last on a single charge?
The iSteady MT3 Pro features a high-capacity battery providing up to 17 hours of runtime under ideal conditions. It also supports reverse charging to power your camera or phone while filming.
Does the kit include the AI Vision Sensor?
Yes, the Pro Kit includes the magnetic AI Vision Sensor with a built-in LED fill light, allowing for gesture control and face/body tracking without the need for a Bluetooth connection or app.
What is your shipping policy for electronics?
We offer free standard shipping on all orders over $50. Due to the lithium-ion batteries in the gimbal, we use specialized couriers to ensure safe and compliant delivery within 3-7 business days.
What is the warranty and return policy?
We provide a 1-year limited warranty covering manufacturing defects. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
Is the gimbal water-resistant?
The Hohem iSteady MT3 Pro is not waterproof or water-resistant. We recommend avoiding exposure to rain, moisture, or extreme humidity to protect the internal electronic components and motors.